How can we help you?
Do you need help with our products or services? We are ready to help you. On our support page, you can get help with most things 24/7, and if you have access to our portal and app, you can view your transactions, payments, invoices and more.
Baltics
Estonia
Lithuania
Latvia
Denmark
Support for merchants
Call us at: +45 4489 2480
Mon-Fri: 9-15
Chatbot available 24/7. In case extra support is required, our Chatbot can transfer you to the right human specialist, Mon-Fri, 08-16.30.
Support for terminals
Call us at: +45 8877 7002 Mon-Fri: 09–15 and 17–09 Sat–Sun: 24/7
Chatbot available 24/7. In case extra support is required, our Chatbot can transfer you to the right human specialist, Mon-Fri, 08-17.
Support for Easy & Netaxept
Call us at: +45 7020 3077
Mon-Fri: 08-15
Email support
You can also send us an email on Ecom-dk@nets.eu
Finland
Support for merchants
Call us at: +358 010 80 40 40
Mon-Fri: 9-16
Chat support Please note that customers can still reach us via chat between 08:00–17:00 EET.
Support for terminals
Call us at: +358 010 80 40 40
Open 24/7
Support for Netaxept
Call us at: +358 010 80 40 40
Mon-Fri: 09-17
Email support You can also send us an email on Ecom-fi@nets.eu
Norway
Support for merchants
Call us at: +47 915 089 89
Mon-Fri: 8-17
Support for terminals
Call us at: +47 915 089 89
Open 24/7
Support for Easy & Netaxept
Call us at: +47 215 54 400
Mon-Fri: 08-16
Email support You can also send us an email on Ecom-no@nets.eu
Sweden
Support for merchants
Call us at: +46 8 609 92 00
Mon-Fri: 9-15
Chat Support Our support department is available via chat Monday to Friday, 08–17.
You can also get help via our chatbot on the support page – available 24/7.
Support for terminals
Call us at: +46 8 609 92 00
Mon–Fri: 9-17 & 18-9 (basic support) Sat–Sun: Open 24/7
Chat Support Our terminal support is available via chat Monday to Friday, from 8-17.
You can also get help with your terminal via our chatbot on the support page – available 24/7.
Support for Easy & Netaxept
Help us improve
At Nets we continuously strive to provide the best service possible to give our customers a good experience. If we somehow don't meet your expectations and you wish to file a complaint, please fill in this form and we'll take care of your inquiry as soon as possible.